Introduction

ShopSane ("we", "us", or "our") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here. [Company name, registration number (EIK), and registered address to be added upon company registration.]

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies or can reasonably be linked to you. Depending on how you interact with the Services, we may collect or process the following categories:

Contact details — your name, shipping address, phone number, and email address, provided when you place an order or contact us.
Transaction information — the items you view, add to your cart, purchase, return, or exchange, and your order history.
Payment confirmation details — confirmation of your payment and the payment method used. We do not collect or store your card numbers or financial account credentials — all payments are processed by PayPal and its card-processing partners on their own secure systems.
Communications with us — information you include when contacting our support, for example through the contact form.
Device and usage information — basic technical data such as your IP address, browser, and device type, collected automatically by our hosting and payment providers for security and functionality purposes.

Sources of Personal Information

We may collect personal information directly from you (when you place an order, fill in a form, or communicate with us), automatically through the Services (via our hosting and payment infrastructure), and from our service providers who process information on our behalf.

How We Use Your Personal Information

Providing the Services — to process your payments, fulfil and ship your orders, facilitate returns and exchanges, respond to your requests, and provide you with a functioning store experience.
Marketing — if you subscribe to our newsletter, to send you promotional emails about products and offers. You can unsubscribe at any time using the link in each email.
Security and fraud prevention — to provide a secure shopping experience and to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
Communicating with you — to provide customer support and maintain our business relationship with you.
Legal reasons — to comply with applicable law, respond to valid legal process, and enforce our terms and policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including: PayPal (payment processing), shipping carriers (order delivery), Formspree (processing of contact form messages), and our website hosting provider (site operation), and — only if you consent to analytics cookies — Google Analytics (aggregated visitor statistics with anonymized IP). These providers use your information in accordance with their own privacy policies. We do not sell your personal data, and we do not share it for targeted advertising.

Third-Party Websites and Links

The Services may contain links to websites operated by third parties (for example, PayPal or our social media pages). If you follow such links, you should review their privacy and security policies. We are not responsible for the privacy or security of third-party sites.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority. If you are a parent or guardian of a child who has provided us with personal information, contact us using the details below to request its deletion.

Security and Retention

No security measures are perfect, and we cannot guarantee absolute security; we recommend not sending sensitive information through unsecured channels. We retain personal information only as long as needed to provide the Services, comply with Bulgarian accounting and tax law, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, and subject to applicable law, you have the right to: access the personal information we hold about you; request its correction or deletion; receive a copy of it (portability); object to or restrict its processing; and withdraw consent at any time where processing is based on consent (such as the newsletter). Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact us at support@shopsane.com. We may need to verify your identity before processing your request, and we will respond within the timelines required by law. We will not discriminate against you for exercising your rights.

Complaints

If you have complaints about how we process your personal information, please contact us first. You also have the right to lodge a complaint with your local data protection authority — in Bulgaria, the Commission for Personal Data Protection (CPDP / КЗЛД, www.cpdp.bg).

International Transfers

Some of our service providers (such as Formspree or our hosting provider) may process data outside the European Economic Area. Where personal information is transferred out of the EEA, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or transfers to countries with an adequacy decision.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated revision date.

Contact

For all privacy-related questions or requests: support@shopsane.com

Overview

Welcome to ShopSane! The terms "we", "us" and "our" refer to ShopSane. ShopSane operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

These terms and conditions, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights, warranties, and limitations of liability. By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use the Services.

Nothing in these Terms limits or excludes any rights you have under mandatory EU or Bulgarian consumer protection law.

Section 1 — Access and Eligibility

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence. To make a purchase, you may be asked to provide certain information such as your name, email, shipping and payment details. You confirm that all information you provide is correct, current and complete, and that you have the right to provide it.

Section 2 — Our Products

We make every effort to represent our products accurately. However, colors and product appearance may differ slightly from how they appear on your screen, depending on your device and settings. Product descriptions may be updated at any time, and we may discontinue products or limit quantities at our discretion. This does not affect orders that have already been confirmed.

Section 3 — Orders

When you place an order, you are making an offer to purchase. Your order is accepted when we confirm it and your payment has been successfully processed. We reserve the right to decline or cancel an order in cases of suspected fraud, pricing or stock errors — in which case you will be notified using the contact details you provided and any payment will be fully refunded.

Purchases are subject to return or exchange in accordance with our Shipping & Refund Policy. You confirm that your purchases are for personal or household use and not for commercial resale.

Section 4 — Prices and Payment

All prices are displayed in Euro (€). Prices, discounts and promotions may change without notice, but the price charged is always the price in effect at the time you place your order, as set out in your order confirmation. You agree to provide current, complete and accurate payment information. Payments are processed securely by PayPal and its card-processing partners — we do not store your card details.

Section 5 — Shipping and Delivery

Standard delivery takes approximately 5–15 business days. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events outside our control. Risk of loss passes to you upon delivery of the products to your address. Free tracked shipping applies to all orders.

Section 6 — Returns, Withdrawal and Warranty

As an EU consumer, you have the statutory right to withdraw from your purchase within 14 days of receiving the goods without giving a reason. In addition, we voluntarily offer a 30-day return window. Full details and the return procedure are set out in our Shipping & Refund Policy.

All products come with a 12-month warranty against manufacturing defects. This is in addition to, and does not replace, your statutory rights under EU consumer law, including the minimum two-year legal guarantee of conformity for goods.

Section 7 — Intellectual Property

The Services — including all trademarks, brands, text, images, graphics, video and design — are owned by ShopSane or its licensors and are protected by applicable intellectual property laws. You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, republish or exploit any material from the Services without our prior written consent. The ShopSane name and logo may not be used without our permission.

Section 8 — Third-Party Services and Links

The Services use third-party tools and may contain links to third-party websites (for example, PayPal for payments). We do not control these third parties and are not responsible for their content, accuracy, or practices. Your use of third-party tools and websites is at your own risk and subject to their own terms and policies. Complaints regarding third-party products or services should be directed to the relevant third party.

Section 9 — Payment Processing

Payments on this store are processed by PayPal. All sales and purchases you make in our store are made directly with ShopSane. PayPal acts solely as a payment processor and is not responsible for any aspect of the sale between you and ShopSane, including the products themselves. Your payment data is handled by PayPal in accordance with its own terms and privacy policy.

Section 10 — Privacy

All personal information we collect through the Services is handled as described in our Privacy Policy. By using the Services, you acknowledge that you have read it.

Section 11 — Feedback and Reviews

If you send us ideas, suggestions, reviews or other feedback ("Feedback"), you grant us a worldwide, royalty-free license to use, reproduce and display that Feedback for the purpose of operating and promoting the Services. You confirm that your Feedback is your own, is accurate, and does not violate any third-party rights or contain unlawful, abusive or malicious content. We may remove Feedback that violates these Terms.

Section 12 — Errors, Inaccuracies and Omissions

Occasionally the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges or availability. We reserve the right to correct such errors and to update information or cancel affected orders (with a full refund) if any information is inaccurate, without prior notice.

Section 13 — Prohibited Uses

You may use the Services for lawful purposes only. You may not use the Services: to violate any applicable law; to infringe intellectual property rights; to harass, abuse or harm any person; to transmit false or misleading information; to send spam or unsolicited promotional material; to impersonate any person or entity; to upload viruses or malicious code; to scrape, copy or extract data using automated tools or bots; or to interfere with or circumvent the security features of the Services. We reserve the right to restrict or terminate access for violations of these Terms.

Section 14 — Termination

We may suspend or terminate your access to the Services at any time for violation of these Terms. You remain liable for all amounts due up to the date of termination. Provisions that by their nature should survive termination (including Intellectual Property, Disclaimers, Limitation of Liability, and Governing Law) will continue to apply.

Section 15 — Disclaimer of Warranties

The information on the Services is provided for general information purposes. To the extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, and we do not guarantee that your use of the Services will be uninterrupted, secure or error-free. This disclaimer does not affect the product warranties stated in Section 6 or any rights you have under mandatory consumer protection law, which remain fully in force.

Section 16 — Limitation of Liability

To the fullest extent permitted by law, ShopSane and its partners, employees and service providers shall not be liable for indirect, incidental, special or consequential damages (including lost profits or lost data) arising from your use of the Services. To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the relevant product. Nothing in this section limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, or your statutory consumer rights.

Section 17 — Indemnification

You agree to indemnify and hold harmless ShopSane and its partners, employees and service providers from claims, damages or losses (including reasonable legal fees) payable to any third party arising out of your breach of these Terms, your violation of any law or third-party rights, or your misuse of the Services. This obligation applies to the extent permitted by applicable consumer law.

Section 18 — Severability

If any provision of these Terms is found to be unlawful or unenforceable, it will be enforced to the fullest extent permitted, and the remaining provisions will remain valid and enforceable.

Section 19 — Waiver; Entire Agreement

Our failure to enforce any right or provision of these Terms is not a waiver of that right. These Terms, together with the policies posted on this site, constitute the entire agreement between you and us regarding the Services and supersede any prior agreements.

Section 20 — Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a business transfer, subject to applicable law.

Section 21 — Governing Law and Disputes

These Terms are governed by the laws of the Republic of Bulgaria and applicable EU law. If you are a consumer, you also benefit from any mandatory protections of the law of your country of residence. EU consumers may use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Bulgarian consumers may also contact the Commission for Consumer Protection (КЗП).

Section 22 — Changes to These Terms

You can review the most current version of these Terms on this page at any time. We reserve the right to update or replace any part of these Terms by posting changes here. We will notify you of material changes where required by law. Your continued use of the Services after changes are posted constitutes acceptance of those changes.

Section 23 — Contact Information

Questions about these Terms of Service should be sent to support@shopsane.com.

[INSERT TRADING NAME]
support@shopsane.com
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER / EIK]
[INSERT VAT NUMBER]

1. Shipping & Delivery Policy

Please review this Shipping & Delivery Policy carefully when purchasing our products — it applies to every order you place with us.

What are my shipping & delivery options? We offer several shipping options. Standard delivery takes 5–15 business days. In some cases, a third-party supplier may manage part of our inventory and will be responsible for dispatching your products on our behalf — this policy applies equally to those orders. You will receive a tracking link by email once your order is dispatched (please check your spam folder if you don't see it).

Free shipping. We offer free tracked shipping on all orders, with no minimum spend.

Do we deliver internationally? Yes, we ship internationally. Free shipping applies to international orders as well. Please note that international deliveries may be subject to various rules and restrictions, and you may be liable for additional customs duties and import taxes over which we have no control. Where such cases apply, you are responsible for complying with the laws of the country where you live and for paying any such additional costs or taxes.

All delivery times are estimates only and may vary due to carrier delays or customs processing.

2. Your Statutory Right of Withdrawal (EU — 14 Days)

As an EU consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods.

How to exercise this right: inform us of your decision by an unequivocal statement — for example an email to support@shopsane.com — or by using the model withdrawal form below (not obligatory). To meet the deadline, it is sufficient to send your communication before the 14-day period expires. We will promptly confirm receipt of your withdrawal by email.

Returning the goods: you must send back the goods without undue delay and in any event no later than 14 days from the day you notified us of your withdrawal. The deadline is met if you dispatch the goods before that period expires.

Refund: we will reimburse all payments received from you, including standard delivery costs (except additional costs if you chose a more expensive delivery option than our standard offer), without undue delay and no later than 14 days from the day we are informed of your withdrawal. We may withhold the reimbursement until we have received the goods back or you have supplied proof of having sent them, whichever is earliest. The refund is made using the same payment method you used, at no extra cost to you.

Condition of goods: you are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning (i.e. you may inspect the product as you would in a shop, but excessive use may reduce your refund).

3. Model Withdrawal Form

If you wish to withdraw from the contract, you may (but are not required to) copy, complete and email the following form to support@shopsane.com:

4. Our Voluntary 30-Day Return Window

In addition to your statutory 14-day right, we voluntarily extend the return period: you may return your product within 30 days of delivery for a full refund. The same procedure applies — email support@shopsane.com with your order number to start a return. Products should be returned in their original condition and packaging where possible. Your statutory rights are never reduced by this voluntary policy.

5. Refund Processing

Once we receive and inspect your return (or receive proof of return shipment), your refund will be issued to your original payment method within 14 days. PayPal and card refunds typically appear within 3–10 business days after processing.

6. Damaged or Defective Items

If your product arrives damaged or develops a fault within the 12-month warranty period, contact us with photos and your order number. We will offer a replacement or full refund, including all return shipping costs. This is in addition to your statutory legal guarantee rights under EU law.

7. Return Shipping Costs

For withdrawal and change-of-mind returns, the direct cost of returning the goods is paid by the customer. For damaged, defective, or incorrect items, we cover all return costs.

8. Contact

All return and refund questions: support@shopsane.com — we reply within 24 hours.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. Similar technologies, such as local storage, store small amounts of information directly in your browser. They help websites function, remember your choices, and process payments securely.

How We Use Cookies and Similar Technologies

Strictly necessary (local storage) — we store your cookie consent choice in your browser's local storage so the site remembers your decision. This is required for the consent mechanism itself to work and does not track you.

Payment cookies (PayPal — third party) — when you choose to pay online, our payment processor PayPal sets cookies that are necessary to process your payment securely, prevent fraud, and maintain your payment session. These cookies are placed by PayPal under its own cookie and privacy policies. We only load PayPal's services after you give consent through our cookie banner. If you decline, online payment will not be available until you accept.

Analytics cookies (Google Analytics — third party, optional) — with your consent, we use Google Analytics to collect aggregated statistics about how visitors use our store: which pages are viewed, approximate location (country/city, derived from an anonymized IP address), device and browser type, and how visitors arrive at our site. We use this solely to improve the store and our marketing. These cookies load only if you opt in via the cookie banner. Google processes this data under its own privacy policy; IP anonymization is enabled.

Advertising cookies — we do not use any advertising or remarketing cookies. If this changes in the future, we will update this policy and ask for your consent first.

Managing Your Preferences

You can change your choice at any time by clicking Cookie preferences in the footer of any page. You can also delete cookies and local storage through your browser settings — see your browser's help pages for instructions.

Third-Party Policies

For details on how PayPal uses cookies and processes your data, please review PayPal's Cookie Statement and Privacy Statement on the PayPal website.

Changes

We may update this Cookie Policy from time to time. The latest version will always be available on this page.

Contact

Questions about cookies: support@shopsane.com